The things worth knowing
before you start.
Quick answers to common questions about protection, rewards and what happens after you enquire.
About Active Joe
ActiveJoe makes it easy to start a protection enquiry. If you send an enquiry, it will be handled by Tailored Life Solutions Ltd.
Use the quick formDo I need to know which cover I want?+
No. Start with what you want to protect—your family, mortgage or income—or select “not sure yet.” A protection adviser can explain the roles of life insurance, critical illness cover and income protection.
What makes Active Joe different?+
Active Joe combines a simple, human introduction with protection that adds everyday value. Selected eligible plans recognise healthy activity or include everyday benefits, while protection remains the central purpose.
Are rewards included with every policy?+
No. Rewards apply to selected eligible plans. Eligibility rules, participating partners and availability vary by policy and provider. Protection fit, affordability and the core policy terms always come first.
Does Active Joe provide financial advice?+
No. ActiveJoe itself does not provide financial advice. If you submit an enquiry, your protection conversation and any financial advice or recommendation will be provided by Tailored Life Solutions Ltd, which is authorised and regulated by the Financial Conduct Authority (FRN 972791).
What happens after I enquire?+
After you submit your enquiry, your protection adviser will contact you, taking your preferred contact time into account. They’ll discuss your circumstances, existing protection, priorities, budget and protection requirements with you.
Who will contact me?+
Your enquiry will be handled by Tailored Life Solutions Ltd. One of their protection advisers will contact you about the enquiry you’ve submitted. Tailored Life Solutions Ltd is authorised and regulated by the Financial Conduct Authority (FRN 972791).
Will my details be sold to lots of companies?+
No. ActiveJoe enquiries are currently handled exclusively by Tailored Life Solutions Ltd. We do not send your enquiry to multiple protection brokerages. Your information is used as explained in our Privacy Policy.
How quickly will I hear from someone?+
Your enquiry is sent promptly for follow-up. Your protection adviser will contact you directly, taking your preferred contact time into account.
Will the full protection conversation happen on WhatsApp?+
No. WhatsApp is simply a quick way to send your initial enquiry. The detailed protection conversation takes place by phone with your protection adviser.
Am I committed to buying anything?+
No. Enquiring, messaging or taking part in an initial conversation does not oblige you to apply for or purchase cover.
What do I compare before choosing cover?+
Your protection adviser will explain the recommended cover, including the amount and term, premium, important policy features and relevant exclusions or limitations. They’ll also explain why the recommendation is suitable for your needs and budget so you can make an informed decision.
Ready to take the next step?
Send a quick WhatsApp enquiry or choose a convenient time for a phone call.