Answers to the questions people ask
before requesting a quote.
Quick answers to common questions about protection, rewards and what happens after you enquire.
About Active Joe
Start online in about a minute. A protection adviser will then contact you to answer your questions and explain suitable options.
Start your enquiryDo I need to know which cover I want?+
No. Start with what you want to protect, such as your family, mortgage or income, or select “not sure yet.” A protection adviser can explain the roles of life insurance, critical illness cover and income protection.
What makes Active Joe different?+
ActiveJoe helps you get suitable protection and access rewards, offers or savings on selected plans for healthy living. The right cover for your needs and budget always comes first.
Are rewards included with every policy?+
No. Rewards apply to selected eligible plans. Eligibility rules, participating partners and availability vary by policy and provider. Protection fit, affordability and the core policy terms always come first.
Does Active Joe provide financial advice?+
No. ActiveJoe itself does not provide financial advice. If you submit an enquiry, your protection conversation and any financial advice or recommendation will be provided by Tailored Life Solutions Ltd, which is authorised and regulated by the Financial Conduct Authority (FRN 972791).
What happens after I enquire?+
A protection adviser will contact you at or near your preferred time. They’ll ask what matters, answer your questions and explain cover based on your needs and budget.
Who will contact me?+
A protection adviser from Tailored Life Solutions Ltd will contact you. The firm is authorised and regulated by the Financial Conduct Authority (FRN 972791).
Will my details be sold to lots of companies?+
No. ActiveJoe enquiries are currently handled exclusively by Tailored Life Solutions Ltd. We do not send your enquiry to multiple protection brokerages. Your information is used as explained in our Privacy Policy.
How quickly will I hear from someone?+
Your enquiry is passed on promptly. A protection adviser will contact you directly, taking your preferred time into account.
Am I committed to buying anything?+
No. Completing the form or speaking with an adviser does not oblige you to apply for or buy cover.
What do I compare before choosing cover?+
Compare the amount of cover, how long it lasts, the price, important features and any exclusions or limitations. Your adviser will explain the recommendation so you can decide whether it works for your needs and budget.
Ready to take the next step?
Complete the short form and choose a convenient contact time. A protection adviser will call you about your enquiry.